N-Central
Connecting to NetExtender / Required Fields
1. Search for NetExtender within the Windows search bar and open up the application 2. In the 'Server' box enter vpn.fecinc.com and in the 'Domain' box enter feccorp.local as shown: 3. After these are filled in you will be allowed to enter your ...
Unable to Print Double Sided Pages
Issue: When going to print something, the box to select print on both sides is greyed out and can not be selected: Solution: 1. Remote into user's machine and use the taskbar to go into Settings. 2. In Settings, use the search bar and search for ...
Zipped Files Extract to Empty Folder
Version 1.0 - Document Prepared on 09/26/24 This knowledge base article covers the steps to resolve an issue where extracting zipped files doesn't output files to the folder that you've selected to output to, leaving you with an empty container ...
Admin by Request Guide
Using Tray Tools Tray Tools are items that appear when you click the Admin By Request system tray icon: Open image-20240529-184216.png The items in the list of tools can be executable programs (or apps), web links with instructions, Control Panel ...
iPad Guide
Welcome to your iPad Basic Training Guide! This guide will help you get started with your device, covering essential functions and features to make your experience smooth. Getting Started: Power On/Off: To power on your iPad, press and hold the top ...
Short Teams Ring Time
If you are experiencing issues with Teams ringing for too short a period of time before going to voicemail, you can follow the directions below to update your voicemail settings to allow for more time before the caller is forwarded to voicemail. 1. ...
Acceptable Use Policy Legal Reviewed 10 02 2023
Finley Engineering Co., Inc. Acceptable Use Policy Effective Date: Oct 04, 2023 Revision History: See End of Document Contact: helpdesk@finleyusa.com Introduction This document outlines the acceptable use policy for computers, networks, tablets, ...
How to Create a Help Desk Ticket
This knowledge base article will cover the steps to submit a support ticket using the new "Help Center" which can be found at https://finleyengineering.zohodesk.com/portal/ 1. When you arrive, you should see this screen: 2. If you are not signed into ...
Exporting and Importing Bookmarks in Google Chrome
This article covers the steps needed to transfer bookmarks from one instance of Chrome to another. Exporting Existing Bookmarks 1. Open Chrome and click on the 3 dots in the upper right hand corner 2. Hover over 'Bookmarks', then click on 'Bookmark ...
Configuring File Explorer/Teams File Sync
This knowledge base article covers the steps to set up file syncing between File Explorer and teams documents within Microsoft Teams, as well as stopping sync of individual channels that may have been set up. In the left pane, you'll notice that the ...
Outlook Training
This knowledge base article contains links that will provide training on various aspects of the Microsoft Outlook application that we use daily at Finley. Click on the topics below to be redirected to step-by-step guides imbedded with videos that ...
OneDrive Training
This knowledge base article contains links that will provide training on various aspects of the Microsoft OneDrive application that we use daily at Finley. Click on the topics below to be redirected to step-by-step guides imbedded with videos that ...
Office 365 Training
This knowledge base article contains links that will provide training on various aspects of the Microsoft Office 365 suite of applications that we use daily at Finley. Click on the topics below to be redirected to step-by-step guides imbedded with ...
Office 365 Install
This knowledge base article covers the steps to install Microsoft Office 365. 1. Uninstall all Microsoft office products (Office, Visio, Project, etc...) and then restart the PC. 2. Navigate to office.com and sign in using a @finleyusa.com email ...
Teams Training
Within this knowledge base article are links that will provide training on various aspects of the Microsoft Teams application that we use daily at Finley. Click on the links below to be redirected to step-by-step guides imbedded with videos. Getting ...
Setup Save to Adobe PDF
This knowledge base article covers the steps to set up save to Adobe PDF functionality. 1. Install Unsigned Drivers from Advanced Boot Menu Press Win + X, navigate to “Shutdown,” then Shift + left-click on the “Restart” option. This will restart your ...
Map a network drive in Windows
This knowledge base article covers the steps to Map a network drive in Windows. For Windows 11 Map a network drive to get to it from File Explorer in Windows without having to look for it or type its network address each time. Open File Explorer from ...
Wireless Connectivity Troubleshooting
This knowledge base article covers the steps to take when experiencing trouble with wireless connectivity. If you aren’t seeing any wireless networks available, follow the steps below until the issue is resolved Reboot the PC Ensure that Airplane ...
Clearing Your Clipboard in Microsoft Office
This knowledge base article covers the steps to clear your clipboard in Microsoft Office. 1. On the Home tab, in the Clipboard group, click the Clipboard dialog box laucher. 2. The Clipboard task pane appears on the left side of your spreadsheet and ...
Copying and Scanning Staking Sheets
This guide covers how to copy and scan Staking Sheets Copying Staking Sheets 1. In the Upper Right Corner Click Program 2. Click Staking Autofeed or Staking Glass, depending on if you are using the Document Auto-Feeder or Glass 3. Click Recall 4. ...
Setting Up Access to Network Printer
This guide will cover how to set up access to a network printer 1. Open File Explorer 2. Click in the file path field and type in the path for the print server that the printers you need to select are connected to. 3. Once you've typed in the path ...
VPN Issues - 'Service is not responding!' Error
If you encounter the error below stating that the Netextender Service is not running, please follow the steps below to resolve. 1.) Click on the arrow to open your system tray and find NetExtender 2.) Right-click on the NetExtender icon and select ...
How to Switch Back to Your User from Admin Login Screen
How do you change back to your user? An admin was logged in to your pc last, you will need to switch "Other User" Click the screen to get to the login screen, then click Other User On Other User Screen. Enter your Finley Username and Password (note: ...
Excel Filtering Not Working
Resolution: Turn off filter, select all cells in the sheet and turn the filter back on. Navigate to and select Data tab Select Filter if it is highlighted - This will turn off the filter Select all cells with data and then select filter again. This ...
Release Email Quarantine & Add Inbound Mail Exception to Anti-Spam policy
If a user needs emails released from quarantine and wants to confirm that emails from that domain or sender are not quarantined in the future, the emails will need to be released and then an exception will need to be added to the inbound mail policy ...