Internet Connection Issues

WiFi is not connecting or not dispalying.

Typically, if your connection is stable and you're not experiencing any issues, the Wi-Fi icon on your device should resemble the shape of a baseball diamond. This unique design serves as a visual indicator that your Wi-Fi signal is functioning properly, ensuring seamless connectivity. If the icon does not appear in this shape, it might suggest that there's a disruption or problem with your network connection.


If the baseball diamond icon is absent, you’ll instead see a globe symbol with a line through it, indicating that your device is not connected to a network. In this case, you should navigate to your taskbar and select the "Network & Internet" settings to verify and re-establish your connection. This globe icon serves as a clear signal that manual intervention is required to restore network access


When the window pops up you should see the following:


If the selector is switched off and positioned to the left, simply click on it to turn it back on. This action will move the switch to the right, restoring the functionality of the feature or setting that was previously disabled. 
If the fix worked you should see the following:

If you are able to connect to a network but still don't have an active internet connection, click on the downward-pointing chevron to expand the list of available networks. From there, select the appropriate internet connection to establish a stable connection. This ensures that your device is linked to the correct network for proper access.

If you’re still unable to establish an internet connection or can't locate the previous options, navigate to "Network & Internet" and select "Advanced Network Settings." This section provides more detailed options for troubleshooting and resolving connectivity issues, allowing you to dig deeper into the settings and make adjustments as needed.

You should see the following:

Once you’re in the "Advanced Network Settings" section, look for any options that say "Enable." If you find one, select it to activate the network feature and potentially restore your connection. This step is essential for turning on any disabled network functions that might be preventing proper access.

If enabling the network doesn't resolve the issue, scroll to the bottom of the page and select "Network Reset" in the "More Settings" section. This option allows you to reset your network configurations, potentially fixing deeper issues with connectivity and restoring default settings to help establish a stable connection.


Once there you should see the following: 


Once you've reached the "Network Reset" screen, select "Reset Now." Your computer should automatically reboot without requiring any further action from you. However, if the computer doesn’t restart on its own, click on the Windows button in the lower-left corner of your screen. When the menu appears, look for the power icon in the lower-right corner. Click it, and a smaller box will pop up—select "Restart" from the options to manually reboot your computer.



After the computer restarts, your network connection should automatically reestablish. However, if it doesn't and you see a globe icon with a line through it, refer back to the earlier steps outlined in this knowledge base article to troubleshoot the issue further and restore your connection.


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