How to Create a Help Desk Ticket

This knowledge base article will cover the steps to submit a support ticket using the new "Help Center" which can be found at https://finleyengineering.zohodesk.com/portal/

1. When you arrive, you should see this screen:

2. If you are not signed into a current Microsoft 365 session on your browser, you will be prompted to enter to work email credentials instead. After you enter your credentials, you'll be brought to this screen. Click on Accept:

3. After you click on Accept, you will be taken to the Help Center landing page. It should look like this:

6. Choose the Helpdesk department and to the best of your ability, give us as many relevant details as you can to describe your issue. If you don't have an issue, and are requesting something of the IT department please give all relevant details along with completion requirements (Images assisting with describing issue can be attached). You can select multiple ticket types if you think that multiple selections are applicable. 

7. Once you've filled out and made selections in each required field, you can hit 'submit ticket'. The ticket will be added to the ticket board and the IT department team members will receive an email stating that a new ticket has been created. 

8. To view open tickets click on My Area at the top right of the screen . You will be taken to the screen below where you can check ticket status. 

Congratulations, you've just learned how to submit and view a ticket in the new Help Center!

If you have any questions, feel free to email helpdesk@finleyusa.com 

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